Figured I would make a thread on this in case I wasn't the only one on TSO (which would be some bullshit lol). Basically I insert a disc and it sounds like it tries to spin it 3 or 4 times and then it gives me an error message saying something like "Can't read disc. Please insert an xbox one game, blu ray disc etc." I just tried to call Microsoft Xbox support and my wait time is "more than 3 hours." HAHA! So I'm having them call me back in more than 3 hours from now and we will see what happens. I'll update this post as I go through the process.... I think I read somewhere on TSO where someone had a PS4 issue and got it paid for by Amazon and got a new console within a few days, even before sending it back in? Does anyone know the process for this sort of thing? Do I return to Microsoft? Amazon?